Refund and Returns Policy

Effective Date: January 15, 2025

At LuxuryWatchHub, customer satisfaction is our top priority. We want you to be completely happy with your purchase. If you are not satisfied with your product, this Refund and Returns Policy outlines your options for returning or exchanging your items. Please review our policy carefully to understand your rights and responsibilities.

1. Returns

We accept returns on most items within 30 days of delivery. To be eligible for a return, the following conditions must be met:

  • Return Window: Returns must be initiated within 30 days of receiving the item.
  • Condition of the Product: The item must be in its original, unused condition, with all tags, packaging, and accessories intact.
  • Proof of Purchase: A receipt or proof of purchase is required for all returns.
  • Non-Returnable Items: The following items cannot be returned:
    • Personalized or engraved items
    • Gift cards
    • Items marked as final sale

2. Return Process

To initiate a return, follow these steps:

  1. Contact Us: Reach out to our customer service team at support@luxurywatchhub.com or call us at (206) 555-0198 to request a return authorization.
  2. Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions for returning the item.
  3. Pack the Item: Carefully pack the item in its original packaging, including all accessories and documentation.
  4. Shipping: Return shipping costs are the responsibility of the customer unless the item was defective or we made an error in fulfilling the order. We recommend using a trackable shipping service to ensure the item reaches us.
  5. Refund Processing: Once we receive the returned item and confirm it meets our return criteria, we will process your refund to the original payment method within 5-7 business days.

3. Exchanges

We offer exchanges on eligible items within 30 days of receipt, subject to availability. To request an exchange:

  • Contact Us: Reach out to our customer service team at support@luxurywatchhub.com or (206) 555-0198 to initiate the exchange process.
  • Return Process: Follow the return steps mentioned above to return the original item.
  • Exchange Processing: Once we receive your returned item and approve the exchange, we will ship the replacement item to you. If the replacement item is unavailable, we will issue a refund.

4. Refunds

Once your return is processed, you will receive a refund to the original payment method. Please note the following regarding refunds:

  • Refunds for Damaged or Defective Items: If you receive a damaged or defective item, we will provide a full refund or send a replacement at no additional cost.
  • Refund Timing: Refunds will be processed within 5-7 business days of receiving the returned item. Please allow additional time for the payment processor to reflect the refund in your account.
  • Original Shipping Charges: Shipping charges are non-refundable, unless the return is due to an error on our part (e.g., incorrect or damaged items).

5. Defective or Damaged Items

If you receive an item that is damaged or defective:

  • Contact Us: Notify us immediately at support@luxurywatchhub.com or call (206) 555-0198. Please include your order number, a description of the damage or defect, and pictures of the item, if possible.
  • Resolution: We will provide you with instructions for returning the damaged item and issue a full refund or send a replacement, depending on your preference.

6. Cancellations

Once an order is placed and processed, it cannot be canceled. If you wish to cancel your order, please contact us as soon as possible, and we will make every effort to stop the shipment before it leaves our facility. However, once the item has been shipped, it must be returned to us according to our return process.

7. Changes to This Refund and Returns Policy

We reserve the right to modify or update this Refund and Returns Policy at any time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting.

8. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact us:

  • LuxuryWatchHub
  • Address: 456 Watchmaker Ave, Seattle, Washington, 98101, United States
  • Phone: (206) 555-0198
  • Email: support@luxurywatchhub.com